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Showing posts with label Customers. Show all posts
Customer satisfaction has long been a trending topic; recently though, the wins and war stories have become more widespread and more personal. People want to be delighted—for the most important purchases, people want that delight to be all but guaranteed.
Your company’s growing quickly and you’re having trouble scaling internal processes with the demand. The logical next step is to hire additional staff. But is that the smartest step? While it’s not politically correct to say so in this economy, hiring employees can sometimes be counterproductive to enabling innovation and rapid success in your small or midsize business.
The business world today is highly competitive, collaborative, and distributed. In order to gain a sustainable advantage, every stakeholder must make intelligent decisions based on real-time information. Companies rely on their financial systems to provide them with real-time, actionable, and relevant data that will help them build, plan, define, measure, and drive performance.
In a recent article over at EPM Channel, they highlighted some interesting results from their Finance 360° Insight Survey, which looks at where Finance is delivering game-changing value, where they are not, and what can be done about it.