Intacct provides a variety of support methods for our customers. Self help tools can be found throughout our product to help you answer any questions you may have. We also provide an entire library of application overview documents, tutorials and user guides that can help you get more information on almost every aspect of the Intacct financial management system.

If you can't find the answer you're looking for, we have a team of Customer Support representatives available to assist you. You can contact our support team in a number of different ways.

Live Help (Instant Chat)
Live Help provides a real-time online chat session with an Intacct Customer Service Representative and is best used for quick questions. Live Help can be accessed by clicking the button in the upper right corner of any Intacct screen.

Email
If you prefer email, you can email your questions to the Customer Support Team, who will respond within four hours during our standard availability times.

Phone
You may also call our Customer Support Team to speak directly with a support representative. We will be sure to answer your call as quickly as possible.

Support Hours

• Our Standard support hours are: 6am to 6pm Pacific Time, Monday through Friday, excluding U.S. public holidays
  • Email: 24/5 Monday through Friday
  • LiveHelp: 6 am – 6 pm PST
  • Phone: 6 am – 6 pm PST
• Our Platinum support is available for an additional charge and includes: 6am to 6pm Pacific Time, Monday through Friday, excluding U.S. public holidays
  • Email: 24/5 Monday through Friday
  • LiveHelp: 6 am – 6 pm PST
  • Phone: 24/5 Monday through Friday