Intacct provides a variety of support methods to ensure our customers get the best service and support available on the market today. You can find self help tools throughout the product and you can reach support representatives by a variety of methods, depending on your preference.

Self-Help Methods

• Intacct provides several self-help links and search methods throughout the product to help you find answers to common questions. We also have a library of overviews, tutorials and user guides that cover how to administer, use and configure all parts of the Intacct system.
• Customer Portal - We are pleased to announce the release of our new customer portal. Submit cases, check the status of open cases, and search our comprehensive knowledge base for commonly asked questions. If there are product enhancements you'd like to suggest, post them in the "Ideas" section, where you can also vote on other customers' ideas. If you do not have access, please send a request to Cindy Williams at cwilliams@intacct.com, or log on at http://us.intacct.com/customer_portal/

Support Options
Intacct provides support between the hours of 6 AM and 5 PM PT, Monday through Friday, excluding US holidays. We also offer Platinum Support for an additional charge.

• Request to Chat: Chat is a great way to get answers to quick questions that don't require complex explanations.
• Phone: If you'd like to talk to a representative by phone, feel free to call us at 877-704-3700 or 408-878-0900.