Intacct provides a variety of support methods to ensure our customers get the best service and support available on the market today. You can find self help tools throughout the product and you can reach support representatives by a variety of methods, depending on your preference.

Self-Help Methods

• Intacct provides several self-help links and search methods throughout the product to help you find answers to common questions. We also have a library of overviews, tutorials and user guides that cover how to administer, use and configure all parts of the Intacct system.
• The Self-Service Case Management portal is another great way to submit cases, search the knowledge base for commonly answered questions or to check the status of a current case. To get access, please contact support by phone at 877-704-3700.

Support Options
Intacct provides support between the hours of 6 AM and 5 PM PT, Monday through Friday, excluding US holidays. We also offer Platinum Support for an additional charge.

• Request to Chat: Chat is a great way to get answers to quick questions that don't require complex explanations.
• Phone: If you'd like to talk to a representative by phone, feel free to call us at 877-704-3700 or 408-887-8002.
• Email: You can email the support team at support@intacct.com

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