Intacct is 100% committed to the success and happiness of our customers. Not only do we have the strongest Service Level Guarantee in the industry, promising 99.8% uptime as well as data security, accessibility and reliability, but our service and support teams are always ready to lend a helping hand.

Customer Success Intacct has a dedicated Customer Success team whose sole job is to ensure our customers are happy and successful with Intacct. They proactively provide information about new features and functionality, best practices information and work hand in hand with support to monitor all support cases. This team also performs Health Check Evaluations for customers who want to make sure they're getting the most out of their Intacct investment. More Professional Services Our professional services team strives for 100% customer satisfaction with every implementation. A Project Manager will work with you from start to finish, following a prescriptive methodology that includes processes, tools and best practices built from numerous implementations. More Training Once you're up and running on Intacct, we provide comprehensive training, both live and pre-recorded, so you can learn how to get the most out of your Intacct investment. More Support If you have questions about the Intacct product, we provide a variety of support methods. Self-help tools are found throughout the product and if you can't find an answer there, feel free to call, chat or email support. Support hours are from 6 am to 5 PM PT Monday through Friday, excluding US holidays. More