Intacct is easy to buy, deploy and use. You're up and running within a few weeks. Training is available on the Web or at your offices. It's easy to map business processes, workflows and approval policies to your existing operations. But in case you run into problems, we offer 24/5 support—free of charge. Companies love our financial software application services. In fact, a customer recently referred to our Professional Services team as “a throw back to an age when customer service meant something.”
Intacct's Professional Services consultants help you determine how to take full advantage of our financial software applications. After a thorough examination of your business processes, we recommend and implement a solution that optimizes Intacct's strengths. Alternatively, customers with sufficient IT resources can manage up to 90 percent of the implementation process in house.
- Requirement Analysis
- Best Practices Process
- Configuration & Set-Up
- Report Creation
World-class training is a major reason why so many companies have seen success with Intacct. We provide on-going education both at company sites and over the Internet. Classes range from new-user and post-implementation training to refresher courses and customized seminars.
- Quick-Start Training
- Detailed Training
- Refresher Training
- Release Update Training
- Custom Training
- Web-Based Training
Intacct offers a wide range of customer support options including:
Intacct Standard Support:
- Toll Free Telephone support
- Email support
- Live Chat
Standard Support hours are:
- Phone - Monday - Friday 6 am – 6 pm PT.
- Email - 24x5 Monday - Friday
- Live Chat - Monday - Friday 6 am – 7 pm PT.
Platinum Support details (excluding U.S. public holidays):
- Phone - 24x5 Monday - Friday
- Email - 24x5 Monday - Friday
Customers may contact our Customer Support team via e-mail at support@intacct.com or via telephone at 877-704-3700.
