Customer support

It’s not enough just to build outstanding financial management and accounting software. It takes a combination of world-class products, non-stop operations, and excellent customer service to achieve complete customer satisfaction.

The proof: more than 9 out of 10 of our customers tell us they would recommend Intacct to their colleagues. 

If you ever need help or have questions about your system, we want to make sure you get top-notch, knowledgeable, proactive support based entirely in the United States, and many of our agents are also CPAs.

See how we’re at your service all the time—any time.

Manage support proactively.

As the hub of all Intacct support programs, the web-based Intacct Customer Portal is your centralized place to get proactive help and support. You can use the Intacct Customer Portal 24 hours a day, 365 days a year to:

• Search our comprehensive knowledge base.
• Submit support cases.
• Check the status of your open support cases.
• Contribute ideas for new features, and comment and vote on ideas from other Intacct customers.
• Participate in our discussion forums to tap the wisdom of your peers.

Choose the plan that’s right for you.

You can select from three comprehensive support plans. Essential Support is included at no additional cost as part of your Intacct subscription. Or, you can upgrade your support experience with one of two premium support options.