World-class services and support

Our commitment to your success starts with our Buy with Confidence Guarantee^SM, the strongest service level agreement (SLA) in the industry—guaranteeing extremely high levels of performance, availability, security, and reliability.  

Plus, you can take advantage of our substantial investments in software and technology infrastructure by tapping in to our cloud-based architecture and leveraging the economies of scale we achieve running Intacct for more than 5,000 companies.

But there’s more to your success than performance, uptime, and security. That’s why our service and support teams provide world-class services to help you gain the most value from your Intacct cloud financial software investment.

Count on dedicated customer success professionals to manage and service your account, and provide the latest information about new functionality, services, and best practices. Your customer success manager also performs Health Check Evaluations to make sure you’re getting the business results you’re looking for.

Connect with our services teams at any time, or tap into a personal relationship with a team of trusted advisors from our local and regional partners, who can help you maximize your business results with more service and support options.

Learn more about the comprehensive support and services available from Intacct and our partners:

Professional Services

Maximize your time-to-value with a streamlined, cost-effective deployment. More

Education

Rely on Education Services to get all your employees up to speed quickly. More

Accounting Outsourcing Services

Outsource all, or a portion, of your finance team. More

Support

Get top notch, proactive support from our US-based Support team. Feel free to contact us during support business hours or any time using our web-based Customer Portal. More