Our commitment to complete customer satisfaction.

Many on-demand software companies promise guaranteed availability. But you need more than that to know that your core business system works for your business. You need prompt responses to your questions, a system that works as advertised, quality service delivery, a view of what’s ahead and accurate, hassle-free billing. And you need to believe your on-demand provider will deliver.

Introducing Buy with Confidence^SM, the strongest customer satisfaction program in the on-demand software industry.

Intacct is committed to the success of each of our customers. We know that a financial management solution is the heart of your business, and you need to trust that it will work the way you need it, whenever you need it.

Buy with Confidence^SM is our Service Level Agreement that reflects our commitment to you by making Intacct a real partner in your success. It not only lets you know what to expect, it also compensates you if we don't meet expectations for system availability and professional services quality. That's right: if we don't meet our targets, we pay you. No other on-demand business software solution offers this commitment to customer satisfaction.

Buy with Confidence^SM delivers:

• 99.8% system availability target
• AvailabilityPlus^SM subscription credit of 10% for each percentage point below the availability target, up to 50% of that month's subscription fees

• Changes to system availability
• Delays in delivery of product features
• Changes in project timelines or cost

• Acknowledgement within 4 hours of customer support request
• Resolution or update within 24 hours of request
• Ongoing updates as needed

• A product that operates as described in our online product documentation
• Clear explanation of how issues are prioritized, and when you can expect resolution.

• 100% customer satisfaction target
• 10% fee reduction on late or over-budget services. No questions asked

• Quarterly view of 6-month product release roadmap
• Immediate notification of delays to scheduled features with revised delivery dates
• New features announced on Intacct user home page and via e-mail newsletter
• Monthly webinars to illustrate how to use new features
• Scheduled maintenance notifications posted on user home page
• Extended maintenance notifications sent 48 hours in advance via e-mail

Every employee at Intacct is compensated on the satisfaction and success of our customers. We back the Buy with Confidence program with everything we do.

Contact an Intacct sales representative for complete details on Intacct’s Buy with Confidence program.