Buy with Confidence guarantee

Get the strongest SLA in the industry—guaranteed.

Your financial applications are one of the most critical aspects of your business –and we promise you availability, security, and reliability for those financial applications—without IT headaches.

Our Buy with ConfidenceSM guarantee outlines, with full transparency, the level of service you can expect from us. We guarantee:

  • Secure storage of your data
  • Comprehensive disaster recovery
  • 99.8% uptime of your applications
  • In the event of a disaster, no more than 2 hours of data will be lost
  • Regular communication so you always know about new features and planned shutdowns
  • Rapid response from our financial applications support organization

We stand behind our Buy with ConfidenceSM guarantee in everything we do—and we compensate all of our employees based on the ongoing customer satisfaction.


SSAE 16 Type II Audit

SSAE 16 is a widely recognized, third-party review standard developed by the American Institute of Certified Public Accountants to enable service providers to report on their control activities and processes to customers and customers' auditors.

Intacct has completed a SSAE 16 Type II Audit, which requires that the design and operational effectiveness of the system of internal controls a program uses to provide its service have been reviewed and tested by an independent auditor. The auditor has issued a report asserting reasonable assurance that the program's internal controls over its service are designed correctly and operate properly. Undergoing this audit helps ensure that Intacct delivers its cloud financial management and accounting applications in accordance with standards established by the American Institute of Certified Public Accountants (AICPA).



Payment Card Industry Data Security Standards (PCI DSS)

The Payment Card Industry Data Security Standards (PCI DSS) is a worldwide information security standard instituted and regulated by the Payment Card Industry Security Standards Council (PCI SSC), a consortium of major card brands including Visa, Inc., MasterCard Worldwide, Discover Financial Services, American Express, and JCB International.

Intacct PCI DSS compliant policies, procedures, and technical systems that store, process, and/or transmit cardholder data reinforce our trusted status as a best-in-class financial management solution vendor.